Refund policy
Return Policy
We want you to be happy with your order. Please review our return policy below. If you have any questions, contact us at [vintagesoccerstores@gmail.com].
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.
Exceptions: Damaged or Incorrect Items
We will gladly issue a refund if:
- Your item arrived damaged or defective, or
- You received the wrong jersey (incorrect item from what you ordered)
To be eligible, you must contact us within [7] days of receiving your order at [support email], including:
- Your order number
- A description of the issue
- Photos of the damaged item, incorrect item, and shipping label/packaging
How It Works
- Contact us at [support email] with the details above.
- Once your claim is reviewed and approved, we'll email you a prepaid return shipping label — return shipping is free for approved claims.
- Pack the item securely and drop it off using the provided label.
- Once we receive and inspect the returned item, we'll process your refund to your original payment method. Refunds typically take [7–15 business days] to appear, depending on your bank or card provider.
Non-Returnable Situations
We're unable to offer a refund for:
- Change of mind or incorrect size/style ordered
- Items without proof of damage or discrepancy (photos required)
- Claims submitted after [X] days of delivery
If you have any questions about your order, please reach out to us at: [support email] [phone number]